Tag Archives: Youth Speaker

7 Things Students Need to Get a Job at Chick-fil-A

Why Should We Hire You by Brooks HarperRecently I had the occasion to hear an owner/operator of Chick-fil-A speak about customer service and what separates them from all other fast food restaurants.  “Our people make the difference!”  Because Chick-fil-A places tremendous emphasis on making customers “feel like family,” they are extremely careful and meticulous about what they look for in potential customer service associates.  It doesn’t matter if you are 15 or 80 years of age, there are 7 characteristics you must possess in order to be considered for hire:

1.  A SMILE on your face.

A smile on your face indicates that you have a “serving spirit” and a love for helping others.  When a customer walks in the door of Chick-fil-A, it is understood that this could very well be the first time that customer has ever been into their restaurant.  They want that customer to be greeted with a warm smile that makes them feel at home.

2.  Enthusiasm

Chick-fil-A believes that having a positive attitude is a choice that all of its associates must make.  Enthusiasm is contagious and employees feed off of each other creating an exciting atmosphere to work in.  Their team’s energy creates an unforgettable experience for the customer.

3.  Eye Contact

When you look someone in the eye it shows you have a high level of attentiveness to their needs.   One of Chick-fil-A’s priorities is to make emotional connections with its customers, and eye contact is necessary to make this happen.  When you ask for the application and meet with the manager, make sure you make appropriate, tasteful eye contact.  If you can make an emotional connection with the manager, then you are one step closer to hearing, “You’re hired!”

4.  Good Grades and Decisions

Chick-fil-A expects their employees to work hard and grades are reflection of the effort you are willing to put in when you are on the clock.  Making good choices shows you are interested in protecting your personal brand and implies you will protect Chick-fil-A’s brand as well.

5.  “Coachability”

Your ability to accept and apply the training and instruction provided will be critical to your success.  Student applicants are often asked, “What is
some of the best criticism you have received?”  Be prepared to share feedback you have received and how you implemented it to make improvements.

6.  Personal Development

“What do you do in your free time?” is a common question asked of students who apply at Chick-fil-A.  They want to know you are goal oriented and interested in developing as a person and employee.   It is important that your free time activities are closely tied to the goals you have set for yourself.

7.  Community Involvement

Your level of involvement in your neighborhood and community shows you are concerned about others and want to make a difference.   “Tell me about a time when you helped someone else?”  Your ability to effectively answer this question will display your compassion for others and indicate how you will potentially treat and serve customers.

If you possess these 7 characteristics then you are well on your way to gainful employment at Chick-fil-A or any company that prides itself in providing exemplary customer service.  Learn more about setting yourself apart, CLICK HERE!

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Career Development Expert, Brooks Harper, Featured in Clarendon Citizen

“There are three types of students: those who make it happen, those who watch it happen and those who say ‘what happened?‘,” Brooks Harper told an audience of freshmen and sophomores at Manning High School on Thursday, Dec.15…… CLICK HERE  to read article.

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Turn Your Passion into Your Paycheck

Mark Twain said, “I do not regret the things I have done, but the things I did not do.”

I was in an industry for 10 years in which I made a comfortable living and gleaned invaluable experience, but I was miserable. Every Sunday evening around 4:00 pm I would begin to get a sick feeling in my stomach. That feeling was the angst from having to go to a job the next day that I couldn’t stand. I worked in a cut throat environment where you were only as good as the current day’s performance. I gave ten years of my career only to hear, “What have you done for me lately?” It seemed I was always one lost account or wrong decision away from losing my job. It kept me on my toes, but it was no way to live my life. My manager used to tell me, “What doesn’t kill you will make you stronger!” but it began to feel like a slow death. When I would go on vacation it would take about four days for me to finally turn the job off and start enjoying it. I knew something had to change.

Then someone asked me a simple question that I had never thought of. This question was the catalyst that helped me plot a new course in my career: “If you could write your own job description, what would it be?” I couldn’t answer that question. I had never really taken the time to consider what I would really enjoy. If I was given a pen and a piece of paper and told to write my own job description and that’s what I would be doing what would it be? This questioned helped me realize that I had been going about my career all wrong. I was like many people that decide what they want to do by looking at help wanted ads. Instead of writing my own job description I was settling for the job descriptions that other people had written and I am not alone. Since that day I have asked many people the same question only to get confused, blank faced responses. It rarely occurs to people that they can write their own job description.

I came to the realization that if I work 40 hours a week for 35 years, I will have spent 72800 hours at work. If I’m going to put that much of my life and energy into something, then I mind as well enjoy what I am doing. I have always wanted to labor with a sense of purpose. Sure, I am as interested in making a good living as anyone else, but I want to be passionate about what I am doing. I decided to turn my passion of helping others into my paycheck.

For some of you, it may be that you’re just sick and tired of that feeling you get at 4:00 p.m. every Sunday afternoon as the reality of another week of working at a company, doing a job that you cannot stand, answering to someone who does not appreciate you, and collecting a wage at the end of the week that barely pays the bills sets in. For others it’s not about money, you’re just ready to do something you truly enjoy and are passionate about.

Sit down with a pen and a piece of paper and write your job description. Think about the things you are good at and the things you are passionate about and merge them into a rewarding career. Once you have your job description in writing it’s time to put a plan together. Find people who are successful doing what you want to do and learn from them. Put a step by step plan together to achieve your dream job. You are not as far away as you think. Don’t live another day in regret!

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