Category Archives: Motivation

7 Things Students Need to Get a Job at Chick-fil-A

Why Should We Hire You by Brooks HarperRecently I had the occasion to hear an owner/operator of Chick-fil-A speak about customer service and what separates them from all other fast food restaurants.  “Our people make the difference!”  Because Chick-fil-A places tremendous emphasis on making customers “feel like family,” they are extremely careful and meticulous about what they look for in potential customer service associates.  It doesn’t matter if you are 15 or 80 years of age, there are 7 characteristics you must possess in order to be considered for hire:

1.  A SMILE on your face.

A smile on your face indicates that you have a “serving spirit” and a love for helping others.  When a customer walks in the door of Chick-fil-A, it is understood that this could very well be the first time that customer has ever been into their restaurant.  They want that customer to be greeted with a warm smile that makes them feel at home.

2.  Enthusiasm

Chick-fil-A believes that having a positive attitude is a choice that all of its associates must make.  Enthusiasm is contagious and employees feed off of each other creating an exciting atmosphere to work in.  Their team’s energy creates an unforgettable experience for the customer.

3.  Eye Contact

When you look someone in the eye it shows you have a high level of attentiveness to their needs.   One of Chick-fil-A’s priorities is to make emotional connections with its customers, and eye contact is necessary to make this happen.  When you ask for the application and meet with the manager, make sure you make appropriate, tasteful eye contact.  If you can make an emotional connection with the manager, then you are one step closer to hearing, “You’re hired!”

4.  Good Grades and Decisions

Chick-fil-A expects their employees to work hard and grades are reflection of the effort you are willing to put in when you are on the clock.  Making good choices shows you are interested in protecting your personal brand and implies you will protect Chick-fil-A’s brand as well.

5.  “Coachability”

Your ability to accept and apply the training and instruction provided will be critical to your success.  Student applicants are often asked, “What is
some of the best criticism you have received?”  Be prepared to share feedback you have received and how you implemented it to make improvements.

6.  Personal Development

“What do you do in your free time?” is a common question asked of students who apply at Chick-fil-A.  They want to know you are goal oriented and interested in developing as a person and employee.   It is important that your free time activities are closely tied to the goals you have set for yourself.

7.  Community Involvement

Your level of involvement in your neighborhood and community shows you are concerned about others and want to make a difference.   “Tell me about a time when you helped someone else?”  Your ability to effectively answer this question will display your compassion for others and indicate how you will potentially treat and serve customers.

If you possess these 7 characteristics then you are well on your way to gainful employment at Chick-fil-A or any company that prides itself in providing exemplary customer service.  Learn more about setting yourself apart, CLICK HERE!

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Why Should We Hire YOU?

Why Should We Hire You by Brooks HarperWhy should we hire you?

The Grand Daddy of all interview questions!  The next few words that come out of your mouth are going to determine whether or not you are negotiating salary or sending out more resumes.

Let’s assume for a moment that up to this point in the interview you have been knocking every question they throw you out of the park. You have been precise, succinct, articulate and compelling. If you blow this question then nothing else may matter. Don’t forget that you are not the only one interviewing. The competition is fierce. Assume that they have already interviewed 10 other people with similar education and experience, and they were precise, succinct, articulate and compelling as well. It all comes down to: “Why should we hire you?”

At this point, most people begin to relist their attributes that they just spent the last 30 to 60 minutes talking about like: I’m an ethical, hard-working, team oriented, do-what-it takes, individual with an entrepreneurial spirit….blah…blah…blah. They’ve heard it. They asked you, “Why should we hire you?” They didn’t ask you to summarize everything all over again. Most people remember you by what you say or do last. This is your chance to culminate everything that is great about you into one final closing statement. It would be similar to the closing arguments in a court case. All the facts have been presented. The evidence has been thoroughly examined. Now the attorney stands and delivers his final remarks to the judge and jury, whose verdict will determine the fate of their client. This is your closing argument and the content and strength of your delivery will determine wheCareer_Week_focuses_students_on_future1_1366983631ther or not they hire you or someone else.

Personally, I live for this moment. I consider myself a closer. Not everyone is. I have used multiple closing statements in interviews, the most memorable being my Michael Jordan story, to close the deal. As I have progressed in my career and interviewed for higher level positions the expectation for this moment has increased. The Michael Jordan story was extremely effective coming from a 21 year old recent college graduate, but it may seem a little elementary coming from a seasoned professional. I have developed what has proven to be one the strongest closes that I have ever heard. This may seem biased, but the fact is I have received a job offer every time that I have used it. If it works for me it may work for you, at least in some variation. You may need to adjust it a little to fit your situation.

To find out more about the Michael Jordan close and how I answer the question: “Why Should We Hire You?” check out my book with the same title at the store page of my website: Click Here

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